Fraud Prevention and Player Protection at Planbet

Planbet is an online sportsbook and casino with a Curaçao licence (8048/JAZ2019-006) that accepts players from Bangladesh. We apply anti-fraud and anti-money-laundering checks to protect players and the platform. The official website and the Planbet mobile app may be used for gaming purposes only. Any financial irregularities, such as using someone else’s payment details or attempts to launder money, lead to account blocking. Players must be 18 or older and should check the rules that apply to them.

Use the Planbet site for gaming purposes only.

Ways to Combat Fraud

The official Planbet website uses a multi-layered security system to prevent fraud. It includes:

  • 24/7 monitoring of accounts and transactions;
  • identity and age verification of players;
  • a strict rule of one account per person;
  • encrypted data transmission;
  • payments through established payment providers and crypto networks.

Each of these measures is described below.

Identity Verification

Verification is not needed to start playing on the official Planbet website. However, it may be requested at any time, especially before a withdrawal. Verification confirms the identity and age of the player and helps the company make sure that the account is used in line with the Planbet rules.

When verification is requested, you may be asked for:

  • a valid photo ID: passport, national identity card or driving licence;
  • proof of address not older than 3 months, such as a utility bill or a bank statement;
  • confirmation of your phone number;
  • a selfie with your ID or a short video call.

Checks take up to 72 hours after the documents arrive. Your documents are processed under the Privacy Policy and used only for verification.

Real-Time Monitoring

The official Planbet site runs 24/7 real-time monitoring of accounts, bets and payments. Automatic systems and the security team look for signs of fraud, such as several accounts linked to one device or payment method, unusual betting patterns or suspicious transactions. If a transaction looks suspicious, the account may be blocked until the circumstances are clarified.

Account Security

Your account is protected by your password, and all data between your device and Planbet is transmitted over encrypted HTTPS connections. You can also help keep your account safe:

  • use a strong password that you do not use on other sites;
  • never share your password or confirmation codes with anyone, including people who say they work for Planbet;
  • log in only through the Planbet website or app, and check the address before you enter your details;
  • do not let other people use your account or your payment details;
  • log out on shared devices.

If you think someone else has access to your account, change your password and write to [email protected] at once.

Secure Payment Systems

You can deposit and withdraw with popular payment methods in Bangladesh, such as bKash, Nagad, Rocket, Upay, internet banking and bank transfer, as well as with cryptocurrencies. Payments go through established payment providers and crypto networks, and all payment data is transmitted over encrypted connections.

To protect your funds, withdrawals are made to the same payment details that you used for deposits, and only payment methods that belong to you can be used.

Prohibited Actions

Every player on the official Planbet site must follow the rules below. Breaking any of them can lead to the blocking of the account without the possibility of recovery, and bonuses received in breach of the rules may be cancelled.

  • Multi-accounting. Each player may have only one account. Planbet allows one account per person, family, address, e-mail address, IP address and payment method.
  • Third-party payment details. Use only your own bKash, Nagad, Rocket or bank details for deposits and withdrawals. Payments from other people’s accounts are not allowed.
  • Bonus abuse. Each person can receive the welcome bonus only once. Opening extra accounts or acting together with other players to collect bonuses is prohibited.
  • Chargebacks. Cancelling or reversing a deposit after the money has been used for bets is treated as fraud.
  • Match-fixing. Betting on events whose result you know in advance or can influence, or taking part in fixed matches, is strictly forbidden.
  • Money laundering. Planbet may be used for gaming only. Before a withdrawal, your bets must add up to at least the total of your deposits, at odds of 1.1 or higher.
  • Underage play. Only adults aged 18 or over can register on the official website.

Transaction amounts must stay within the limits of the selected payment method. Verification may be required for large deposits and before withdrawals.

How to Report Fraud

If you notice suspicious activity, report it to the Planbet security department at [email protected]. For example, write to us if:

  • someone has logged in to your account or made transactions without your permission;
  • you received a message or a call asking for your password or confirmation codes;
  • you found a site or a social media page that uses the Planbet name and looks fake;
  • you suspect another player of fraud or match-fixing.

Include your account ID, a short description of the problem and screenshots, if you have them. For other questions, use the 24/7 live chat or the channels on the contact page.

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