Get 24/7 Support at Planbet
The Planbet support team helps players with questions about accounts, payments, bonuses and the app. It works 24/7, without weekends or holidays. You can reach it via live chat on the official website and in the app, or by email; the channels are described below.
Support Channels at a Glance
Choose the channel that fits your question:
| Channel | How to reach it | Best for |
| Live chat | The chat button on any page of the website or in the app, 24/7 | Quick questions about bonuses, payments and the app |
| Email: customer service | [email protected] | Detailed questions and cases with screenshots |
| Email: security | [email protected] | Account access, suspicious activity and reports of fraud |
| Email: limits and self-exclusion | [email protected] | Stake limits, cooling-off and self-exclusion requests |
| Email: affiliates | [email protected] | Questions from partners of the affiliate program |
Planbet does not publish a phone line or social media support channels. All email addresses are listed on the contact page.
Support by Email
Email suits any question, especially complex cases that need time to investigate. For most questions write to customer service at [email protected]; the other addresses are in the table above.
Emails are handled around the clock, in order of arrival. Most replies arrive within 24 hours, but complex cases can take longer. To get an answer faster:
- Write a short subject that names the problem, and describe it in detail in the text;
- Attach screenshots or other files that help explain the problem;
- Do not send several emails about the same problem: this only slows down the reply;
- Do not reply to newsletters or automatic promotional emails;
- Write from the email address you used for registration, so the team can find your account at once;
- Be polite: insulting the support staff can lead to the blocking of the account.
The reply comes to your email address. For quick questions, the live chat is usually faster.
Support via Live Chat
The live chat is the fastest way to get help with simple questions: bonus terms, payment limits, withdrawal conditions or how to install the official mobile application.
Open the chat with the button on any page of the official website or in the app, write your message and wait for the agent. Replies usually come within a few minutes, and the chat works 24/7.
FAQ
How long does it take to withdraw winnings?
Usually from 15 minutes to 24 hours, depending on the payment method and on whether verification is needed. Withdrawals start from 300 BDT via Upay and from 500 BDT via bKash, Nagad or Rocket.
Does Planbet have a licence?
Yes. Planbet holds a Curaçao licence (8048/JAZ2019-006) and accepts players from Bangladesh. Players should check the rules that apply to them.
What should I do if I forgot my password?
Use the password recovery function in the login form. Do not create a second account: the Planbet rules allow only one account per player, and duplicate accounts are blocked.
How do I send verification documents?
When Planbet requests verification, send a photo ID and a proof of address not older than 3 months as described in the request, or ask the live chat or [email protected] how to do it. The check takes up to 72 hours after the documents arrive.
How can I set limits or take a break from betting?
Write to [email protected] or to the live chat to set stake limits. A cooling-off period can last from 24 hours to 3 months, and self-exclusion lasts at least 1 year. More tools are described on the responsible gaming page.
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