Privacy Policy at Planbet

The Planbet Privacy Policy explains which personal data we collect, how we use and protect it, who we share it with and what rights you have. By registering, you confirm that you have read this policy and accept it. Planbet is intended for adults only (18+).

Read Planbet's privacy policy.

What Data We Collect

Personal data is any information that identifies a player as an individual. Planbet collects:

  • Account data: first and last name, date of birth, country and address, phone number and e-mail address;
  • Verification data: copies of identity documents, proof of address and, on request, a selfie with your ID or a video call;
  • Payment data: the details of the payment methods you use, such as your bKash, Nagad or Rocket wallet number, and your deposit and withdrawal history;
  • Activity data: your bets, games, bonuses and messages to support;
  • Technical data: IP address, device and browser type, operating system, language settings and cookies.

This data allows us to make sure that each player is a real person aged 18 or over, has only one account and follows the official Planbet rules.

How We Collect Data

Players provide most of their data themselves when they register an account, fill in their profile, pass verification, make a deposit or a withdrawal, or contact support. Technical data, such as your IP address, device information and cookies, is collected automatically while you use the official website and the mobile application.

We process personal data only for the purposes described in this policy and only to the extent needed for them.

How We Use and Share Data

Planbet uses personal data to:

  • open and manage your account and process bets, deposits and withdrawals;
  • verify your identity and age;
  • prevent fraud, money laundering and other prohibited actions;
  • provide support and answer your requests;
  • improve the official website, the app and our services;
  • send you news and bonus offers, if you have agreed to receive them.

We do not sell personal data. We share it only when this is needed to provide our services or required by law:

  • with payment providers, to process deposits and withdrawals;
  • with identity verification and anti-fraud services;
  • with technical service providers that host and support the platform;
  • with courts, law enforcement or other authorities, when we are legally required to disclose it;
  • to protect the legitimate interests of Planbet and other players, for example in a fraud investigation.

Your name, photo or winnings are never used in promotional materials without your explicit consent.

Cookies

Cookies are small files that a website saves on your device. Essential cookies keep you logged in, remember your settings and protect your account; the site cannot work properly without them. Other cookies help us understand how the site is used and improve it.

When you visit the official Planbet website for the first time, you can accept or decline non-essential cookies. You can also delete or block cookies in your browser settings at any time, but some functions of the site may stop working without essential cookies.

Data Protection and Retention

Planbet protects personal data with technical and organisational measures. All data is transmitted over encrypted HTTPS connections, and access to personal data is limited to the staff who need it for their work.

We keep personal data while your account is open. After the account is closed, we keep it only as long as needed to meet legal and anti-money-laundering obligations, to settle disputes and to prevent fraud, and then delete or anonymise it.

You can help protect your data too: use a strong password, do not share your login details and log out on shared devices.

Your Rights

As a Planbet player, you can:

  • ask what personal data we hold about you and receive a copy of it;
  • correct inaccurate or outdated data;
  • ask us to delete your data, unless we must keep it by law or for anti-money-laundering reasons;
  • withdraw your consent to marketing messages at any time;
  • manage or delete cookies in your browser;
  • object to the processing of your data or file a complaint.

To use any of these rights, contact us at the addresses below. We may ask you to confirm your identity before we act on your request.

Protection of Minors

All services of the official Planbet website and mobile application are intended for adults. If you are under 18, you cannot register. Personal data and, where needed, identity documents help us check that every player is at least 18 years old. If a player breaks the age rules, the account is blocked immediately.

We do not knowingly collect data from minors. If you believe that a minor has registered at Planbet, please let us know at [email protected].

Data Controller and Contact

Personal data of Planbet players is processed by the operator of Planbet, the company named on the Planbet licence page. For questions about this policy, your data or your rights, contact us:

We may update this Privacy Policy from time to time. The current version is always published on this page.

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