Responsible Gaming at Planbet
The team of the official Planbet site reminds every player that betting and casino games are entertainment, not a way to earn money or a source of extra income. Gambling always involves the risk of losing money, and the wrong attitude to betting can lead to addiction, with serious problems in your finances, family life and career. This page explains the basic rules of responsible gaming, the warning signs of a problem, the tools Planbet offers to keep your play under control and where to get help. Planbet is for adults only (18+).
Basic Rules of Responsible Gaming
Any bet involves risk. There are no strategies that guarantee a win, so when you make a deposit, be ready to lose it. If losing this money would hurt you or your family, do not play.
Gambling disorder is recognised by the World Health Organization as a health condition. It can affect anyone: a person gradually loses control over the time and money spent on betting, which leads to debts and problems in the family and at work. The earlier the problem is noticed, the easier it is to deal with, so watch for the warning signs below and ask for help early.
Follow these rules to keep betting safe:
- Spend on betting only money you can afford to lose on entertainment. Losing it should not affect your quality of life.
- Bet only with your own money. Never borrow money for betting, as this can lead to debts you cannot pay back.
- Do not chase losses. Raising stakes or making new deposits to win back what you lost usually leads to even bigger losses. If you lose, take a break.
- Decide in advance how much time and money you can spend, and stop when you reach the limit.
- Do not gamble after drinking alcohol, when you are depressed, under severe stress or in a bad mood.
- Keep betting in balance with work, family, friends and other hobbies.
If you have been playing for more than an hour, take a break of at least 15–20 minutes.
Warning Signs of Problem Gambling
Problem gambling often starts unnoticed. Answer these questions honestly. If you answer “yes” to one or more of them, it is time to take a break and use the tools and help described below.
- Do you spend more money or time on betting than you planned?
- Do you bet to win back money you have lost?
- Have you borrowed money, sold things or used money meant for bills to place bets?
- Do you hide your betting from family or friends, or lie about how much you spend?
- Do you feel restless, irritable or anxious when you try to cut down or stop?
- Do you bet to escape problems, stress or a bad mood?
- Has betting caused problems at work, at school or in your relationships?
- Do you think about betting most of the time?
Responsible Gaming Tools at Planbet
Planbet offers several tools that help you keep your play under control. Some of them you can activate yourself on the official website, others are set on request by e-mail to [email protected] or via the 24/7 live chat of the support service.
| Tool | What it does | How to activate it |
| Cooling-off | Blocks your account for a period of your choice, from 24 hours to 3 months. You cannot bet until the period ends. | Set it yourself on the website or ask support |
| Self-exclusion | Closes access to your account for at least 1 year. It cannot be cancelled early and applies to all brands of the operator. | Request it via [email protected] or live chat |
| Stake and deposit limits | Caps the amount you can stake or deposit. Changes to a limit take effect after 24 hours. | Request it via [email protected] |
| Support | Answers questions about the tools and helps you set them up. | 24/7 live chat or [email protected] |
Use a cooling-off period if you feel you are playing too much and need a short break. Choose self-exclusion if you want to stop betting for a long time. Do not try to open a new account during a break: Planbet allows only one account per person.
Where to Get Help
If betting has become a problem for you or someone close to you, you do not have to deal with it alone. These international organisations offer free and confidential help:
- Gambling Therapy (gamblingtherapy.org) – free online support, chat and forums in several languages for people all over the world.
- Gamblers Anonymous (gamblersanonymous.org) – self-help groups where people share their experience and support each other.
- GamCare (gamcare.org.uk) – information, advice and support for anyone affected by gambling.
- GambleAware (gambleaware.org) – advice and self-assessment tools for safer gambling.
You can also contact the Planbet team at [email protected] or via live chat to block your account or set limits. If the problem has already affected your health, finances or relationships, a doctor or a psychologist can help.
Protection of Minors
Planbet is for adults only. People under 18 cannot register, and Planbet may check the age of any player through identity verification. If an account turns out to belong to a minor, it is blocked.
If children have access to your phone or computer, take these steps:
- Do not leave your account logged in and never share your password.
- Do not let children watch you bet or use your payment details.
- Use parental control tools, such as Google Family Link, Apple Screen Time, Qustodio or Net Nanny, to block gambling sites.
- Protect your devices with a PIN, a password or a fingerprint lock.
FAQ
How can I limit my betting at Planbet?
Write to [email protected] or contact the 24/7 live chat and ask for a stake or deposit limit. Changes to a limit take effect after 24 hours.
How do I take a break from betting?
Use the cooling-off option: your account is blocked for a period you choose, from 24 hours to 3 months. You can set it on the website or ask the support team.
Can I cancel self-exclusion early?
No. Self-exclusion lasts at least 1 year and cannot be cancelled before the end of the period. It applies to all brands of the operator.
Where can I get help with problem gambling?
Free and confidential help is available from Gambling Therapy, Gamblers Anonymous, GamCare and GambleAware. You can also block your account at any time via [email protected].
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